The jasong7h's Podcast

**Last updated: March 2026 | Reading time: ~26 minutes**
Published at https://vicistack.com/blog/sms-campaign-call-center-workflows
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**Last updated: March 2026 | Reading time: ~25 minutes**
Published at https://vicistack.com/blog/call-center-agent-burnout-prevention
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**Last updated: March 2026 | Reading time: ~27 minutes**
Published at https://vicistack.com/blog/workforce-management-call-center
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**Last updated: March 2026 | Reading time: ~25 minutes**
Published at https://vicistack.com/blog/contact-rate-optimization
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**Last updated: March 2026 | Reading time: ~26 minutes**
Published at https://vicistack.com/blog/vicidial-complete-guide
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Configure VICIdial AMD parameters, reduce false positives, and optimize agent connect rates. Covers AMD algorithm behavior, silence detection settings, agent route options, and AI-based detection alternatives.
Published at https://vicistack.com/blog/vicidial-amd-guide
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